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KMID : 1164520210390010091
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Journal of Military Nursing Research
2021 Volume.39 No. 1 p.91 ~ p.104
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Patient Experience, Revisit Intention and Assessment of Primary Health Care of Military Division Medical Facilities among Republic of Korea Army Soldiers
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Baek Seo-Young
Choi Yong-Baek
Hwang Sin-Woo
Joe Seun-Young
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Abstract
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Purpose: The purpose of this study was to identify the relationships among patient experience, revisit intention, and assessment of primary health care of military division medical facilities.
Methods: This study was a cross-sectional survey, and investigated a total of 198 soldiers who visited medical facilities. Data were collected from August to December 2020 using the structured questionnaires.
Results: The average score of patient experience was 86.40±11.83, revisit intention 5.98±1.15, and assessment of primary health care 84.63±12.88 out of 100 each. There was significantly positive correlation between patient experience and revisit intention (r=.66, p<.001), patient experience and assessment of primary health care (r=.65, p<.001), and revisit intention and assessment of primary health care (r=.68, p<.001).
Conclusion: This study identified the importance of virtuous cycle among patient experience, revisit intention and assessment of primary health care. The result is expected to be used as a evidence for developing policy and strategies to improve quality of primary health care in the military.
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KEYWORD
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Patient experience, Revisit intention, Primary health care
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